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Hydra Group

Custom CRM

Custom CRM development around how you sell — not a generic board.

We build CRM software from scratch for teams that have outgrown spreadsheets and seat-based products. Leads, companies, deals, tasks, roles, and reporting are modelled the way you sell and deliver.

01

Operational in <1 Week

Not a workshop pack. Not months of planning.

We ship the first version of the workflow that matters most — login, the job that hurts today, and something your team can actually use.

Your first version is live and operational in less than a week. Then we keep building on software that's already in use.

02

10+ years maintaining and growing apps.

That experience is the knowledge behind a first version you can use — and behind every version after it. We know how to keep software stable, extend it, and change it when the business does.

When generic software stops fitting.

The sales process is not standard

Stages include operations, inventory, or professional delivery. A generic deal board drops the work that actually closes revenue.

Permissions are clumsy

Sales, managers, and specialists need different records. Off-the-shelf roles force workarounds or oversharing.

Reporting is theatre

Dashboards count activity. Leadership still exports to a spreadsheet to see what is real.

The CRM does not talk to delivery

Won deals live in one product. Projects, portals, or orders live in another. Staff retype the customer.

Capability

Built around the workflow, not a template.

People enter as a lead, a referral, or an existing client — and stay one record. History, owners, and the next action sit on the person, not in a side spreadsheet.

Parent accounts, sites, and buying groups modelled as they actually exist. Contacts belong to the company; the company is not a tag on a person.

Pipelines that include the operational steps a generic board drops. A stage means something in the business, not a label sales invented to look busy.

The next action has an owner and a date, on the deal or the account. Follow-ups are not a private reminder in someone's inbox.

Sales, managers, and specialists see the slice of work their job needs. The CRM is not one flat list that everyone is expected to ignore politely.

Record-level access so oversharing is not the workaround. Who can see, edit, or export is part of the product, not a hope.

Live views of pipeline, workload, and the numbers the team already works from — not a slide of activity metrics nobody believes.

Leadership can answer what is real without exporting to a spreadsheet. Reports follow the same objects the team uses every day.

Assignments, stage changes, and reminders designed as operations you can explain. No maze of hidden recipes that only one person understands.

The person who needs to act hears about the change. Everyone else does not get a firehose of noise.

Email, accounting, a client portal, or ecommerce sharing the same customer through APIs — not another copy of the record.

Exceptions, handoffs, and stages that off-the-shelf CRM refuses to hold. The software follows the work, including the messy bits.

Approach

How we approach the work.

01

Objects that match the business

We do not stretch a generic 'deal' until it means five different things. The data model follows the work.

02

Automations you can explain

Notifications, assignments, and status changes are designed as operations, not as a maze of hidden recipes.

03

Connect what already exists

Email, accounting, a client portal, or ecommerce can share the same customer record through APIs.

Project pricing

From pricing. Final cost depends on scope.

Every build is scoped against your workflow and integrations. The ranges below are starting anchors so you can see the commercial scale of the work — not a promise that every project costs the same.

Custom CRM

Scope depends on records, roles, automations, and integrations.

  • MVP

    From $2,000

    Core records, one sales process, live in one week.

  • Standard

    From $5,000

    Multiple processes, roles, automations, and dashboards.

  • Enterprise

    From $15,000

    Complex workflows, deeper integrations, and custom modules.

Custom ecommerce

Custom ecommerce development

Pricing reflects storefront count, catalogue complexity, integrations, and operational logic — not a theme install.

  • Custom

    From $6,500

    Single storefront with core commerce: catalogue, cart, checkout, and admin.

  • Advanced

    From $12,000

    Storefront plus operations, accounts, inventory, shipping, and integrations.

  • Complex

    From $20,000+

    Multiple storefronts, centralized operations, providers, and advanced business logic.

Client portal

Client portal development

Final cost depends on roles, documents, messaging, and connected systems.

  • Starter

    From $4,000–$5,000

    Secure login, dashboard, and core self-service.

  • Business

    From $7,500

    Documents, requests, notifications, and account tools.

  • Advanced

    From $15,000

    Payments, CRM links, audit logs, and custom workflows.

Custom web applications

Custom web application development

Every application is scoped individually. This is a starting point, not a package.

  • Starting point

    From $5,000

    A focused web application around a defined workflow.

Questions

How long does custom CRM development take?

A first working version can be live in one week. A production-ready custom CRM for a well-scoped project typically takes around three weeks. Complex systems, heavy integrations, and messy data migration take longer. How long custom CRM development takes breaks down the phases.

How much does custom CRM development cost?

MVP CRMs start from $2,000 and ship a usable first version in one week. Standard builds start from $5,000, and enterprise systems from $15,000. Price follows records, roles, automations, integrations, and data migration. The custom CRM development cost article breaks the bands down.

Should we replace HubSpot or Salesforce?

Only if those products are now the constraint. If your process is mainstream, buying is usually faster. Custom CRM development is for workflows those products cannot hold without expensive distortion. If you are already leaving HubSpot, the HubSpot to custom CRM migration guide covers the data map, the first week, and cost.

Can you migrate our spreadsheet or current CRM?

Yes, when the source is understandable. Migration is scoped as part of the project so go-live is not a manual retype of every account. HubSpot exports are mapped, tested, and cut over in the same first week — see the HubSpot to custom CRM migration guide.

Do you charge per CRM seat?

No. A custom CRM is a project, not a per-seat product. You pay to have it built. There is no per-seat licensing on the application itself.

Tell us what the software needs to do.

Share the workflow, the current tools, and the outcome you need. We will come back with a scoped project estimate — not a generic package.